If we don't already have it, please bring your prescription from your referring provider.  If you need to complete the new patient paperwork,  please arrive 30-minutes early if you've been in a motor vehicle accident or hurt of the job.  Afterwards, the therapist will bring you into a treatment room where s/he will begin by reviewing your paperwork, asking questions to establish the best way to proceed. Your massage therapist may also perform certain assessments and testing to evaluate your condition and stage of inflammation. S/he will then let you know that s/he will be leaving the room so that you can get undressed to whatever your level of comfort may be and get in-between the sheets, just like getting into bed, i.e. there’s a top sheet and a bottom sheet. You’ll be covered the entire time, except for just the body part that your therapist is working on. Do keep in mind that it’s perfectly normal to be completely disrobed during a massage, although not at all required.

If you need to complete the new patient paperwork,  please arrive 15-minutes early. Afterwards, the therapist will bring you into a treatment room where s/he will begin by reviewing your paperwork, asking questions to establish the best way to proceed. S/he will then let you know that s/he will be leaving the room so that you can get undressed to whatever your level of comfort may be and get in-between the sheets, just like getting into bed, i.e. there’s a top sheet and a bottom sheet. You’ll be covered the entire time, except for just the body part that your therapist is working on. Do keep in mind that it’s perfectly normal to be completely disrobed during a massage, although not at all required.

You won’t be needing to deal with insurance or prescriptions. Also, it’s a good time to use the restroom. There’s nothing worse than trying to relax with a full bladder!

Your massage session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort. Your therapist can adjust the table in different positions, as well as use pillows and bolsters to accommodate injury, pregnancy, or any general comfort need.

Depending on the primary technique your therapist uses, you may or may not need to undress. For the vast majority of massage treatments, most people undress completely. However, you may choose to wear underwear. Your massage therapist will give you privacy to undress, and you will be covered with a sheet and blanket at all times except the area being worked on.

Make yourself comfortable. If your therapist wants you to adjust your position, s/he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. If it’s a medical massage session, the therapist will likely need to check in with you regularly about their pressure, as well as potential pain or discomfort. For wellness massage, many people close their eyes and relax completely during a session; others prefer to talk. It’s up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.

We wish we had a definitive answer to this, but really it depends on the day and times that you’re wanting and how many other people have been in a car accident or other injury lately. Of course, the sooner you call us, the better. We endeavor to schedule anyone who’s just had an injury within 24 hours. If you’re wanting an appointment the same day you’re calling, sometimes there’s openings or cancelations, so do call.

No Show or Late Cancellation Fees:

We have a 48 hour cancellation policy.

Complete No-Show/Late Cancel: $75
30 Minutes Late: $55

Usually there’s no problem, but in a few instances there are insurance companies that a couple of the therapists aren’t credentialed with, so we’d be clear with you about your choices. Also, if you want a specific modality, such as Intra-oral work for TMJ, or Cancer massage focus, or Cranial Sacral Therapy, then we’d schedule you with the therapists who specialize in these modalities. Although it’s a great idea to settle with a specific therapist who’ll see you through your treatment (for Medical Massage), it’s also wise to get comfortable with an additional therapist so that you have more flexibility when scheduling or in the event that a particular therapist is ill or on vacation.

Specific Injury Treatment
Swedish Massage
Deep Tissue
Myofascial Release
Cranial Sacral Therapy
Intra-Oral work
Pregnancy Massage
Sports Massage

We use a base of organic jojoba oil which is hypoallergenic. You can choose unscented, or pick a blend with organic essential oils. Jojoba oil is widely used in the cosmetic industry, as it doesn’t clog pores. Also, since it doesn’t come from a nut and is not a true oil (it’s a waxy ester) it is known to be hypoallergenic. It also has mild anti-inflammatory effects which is great for treating injuries. As for lotion, we always have a supply of high quality lotion on hand. However, if you have a favorite lotion or oil that you prefer to use, by all means bring it with you and we’ll be happy to accommodate you.

No, there are some medical conditions that would make massage inappropriate (certain kinds or stages of cancer, skin conditions, some infections, etc.) That’s why it’s necessary that you fill out the health history form before you begin your session. The massage therapist will ask general health questions to rule out any contraindications to massage. It is very important that you inform the practitioner of any health problems or medications you are taking.

A 1-hour massage includes a pre-interview, getting on the table, the massage, getting off the table, and any closing conversation with your therapist. For medical massage, there’s more verbal interaction since the therapist needs feedback and input from you. Whereas, typically there’s less need for conversation for wellness massage. Always allow relaxation time prior to and after the session.

We do NOT bill any health insurance, including medicare. 

No, we do not.

Absolutely. You simply need to have PIP (see next question below for more information).

Personal Injury Protection. Most people have this on their car insurance policy, as you’d have to sign something special, stating that you decline it. If you have declined it, we strongly encourage you to reinstate it, as it immediately covers medical bills for both you, as well as all occupants in your vehicle. Otherwise, you will likely need to retain a lawyer to seek a legal settlement which could take up to 3 years to receive. PIP covers all persons in the vehicle. And keep in mind, with PIP, there’s no deductible, no co-pay, and no coinsurance. The minimum policy covers $10,000 per person in the vehicle per accident. After having treated so many people who’ve been in auto accidents, many of us in this field choose to get the maximum PIP of $35,000 per person, per accident. It usually only adds a few more dollars to your premium and it is sure worth the extra cash!

Yes, we do— Federal L&I, State L&I, as well as private worker’s comp

Usually that is covered under your L&I, or worker’s comp benefits.

Yes

Ahhhh, good question. It’s totally up to you. Typically, when you're receiving Medical Massage you're coming in quite frequently to heal from an injury. If you feel moved to leave a tip, as some patients do (especially if they routinely see the same therapist), then you might consider leaving a modest tip at some of the visits. As for Wellness Massage appointments, which are typically less frequent, tipping is generally a common practice at each visit. Either way, it’s totally up to your discretion. FYI: 100% of all tips go directly to your therapist.